Support Policy

At ISChange, we are committed to providing superior technical support to ensure the smooth operation of our currency exchange solutions and digital financial services.

1. Support Coverage

Our support service covers all ISChange products:

• Technical support for all ISChange platforms (ISChange, ISBridge, ISMobile, etc.)
• Training and guidance for optimal use of our services
• Assistance during updates and new feature releases
• Support during scheduled maintenance and emergency interventions

2. Response Time

Our response times are adapted to the criticality of your request:

• Critical (service unavailable): maximum 1 hour
• High (major functionality affected): maximum 4 hours
• Medium (minor functionality affected): 1 business day
• Low (general question): 2 business days

3. Support Channels

Several means are available for contacting us:

• Priority email: info@ischange.ch
• Emergency phone: +41 22 340 21 90 (business hours)
• Dedicated client portal with ticket tracking

4. Availability

Our support team is available Monday to Friday from 8:00 AM to 6:00 PM (Geneva time). For critical emergencies, 24/7 support is available for our premium clients.

5. Contact